Website Privacy Policy
Effective Date: 21 November 2024
Thank you for visiting the Dr Alex Craven website. This Privacy Policy outlines how we collect, use, disclose, and protect information obtained through our website. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Collection of Personal Information
We collect personal information necessary for providing our services as a general surgeon with clinical training in bariatric and upper gastrointestinal surgery practice. This may include:
- Personal details: Name, date of birth, address, email address, phone number.
- Medical information: Medical history, current health concerns, Medicare or private health insurance details, and referrals from other healthcare providers.
- Payment information: Billing details, credit/debit card details (if applicable).
- Website usage information: When you use our website, we may collect data such as IP address, browser type, and cookies.
We collect this information directly from you, your referring doctor, or other healthcare providers as part of your care.
2. Use of Personal Information
We use your personal information to:
- Provide medical consultations, diagnoses, and treatments.
- Communicate with you regarding appointments, follow-ups, and healthcare instructions.
- Process payments and manage billing.
- Maintain accurate medical records as required by law.
- Improve our services and website functionality.
3. Disclosure of Personal Information
Your personal information may be disclosed to:
- Other healthcare providers involved in your treatment (e.g., general practitioners, specialists, pathology labs, or hospitals).
- Medicare, private health insurers, or other entities as required for billing or claims.
- Third-party service providers who assist us in delivering our services (e.g., IT support or payment processors).
- Government agencies, if required by law.
We will not disclose your personal information for purposes other than those outlined above without your consent unless required or authorised by law.
4. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. This includes using secure electronic records management systems, password protection, and data encryption.
Your information is stored securely in Australia and retained in accordance with legal and professional obligations.
5. Access and Correction of Personal Information
You have the right to access your personal information held by us and to request corrections if the information is inaccurate or incomplete. To do so, please contact us using the details provided below.
6. Website and Cookies
Our website may use cookies and similar technologies to enhance your experience and analyse website traffic. You can adjust your browser settings to refuse cookies if you prefer.
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.
7. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in legal requirements or our practices. The updated policy will be available on our website.
8. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
Dr Alex Craven
3/195 Thompsons Road, Bulleen, VIC 3105
(03) 9852 3777
info@dralexcraven.com.au